Customer Service

Residents, business owners and visitors of Lansdale expect and deserve excellent customer service.  To ensure Lansdale citizens receive this exemplary service, the Customer Service Department has been created as a combination of the Finance and Community Development / Code Enforcement Departments which acts to deliver consistent, positive experiences with those conducting business in the Borough.  

The Customer Service function of the Finance Department includes the day-to-day interaction with customers as it pertains to utility billing, electric service sign ups, payments for parking violations and payment of Code Enforcement permit applications.  Customer Service employees understand the needs of Lansdale citizens and have the tools to assist them across numerous channels.

The Department of Community Development is the first point of contact for new businesses, developers looking to provide commercial and residential opportunities or established businesses looking to invest and expand within the Borough.  This department works with the Planning Commission, Zoning Hearing Board, Economic Development Committee and Code Committee to ensure all appropriate agencies are working to guide the applicant(s) through the process of establishing themselves in Lansdale Borough.