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9-1-1 to report a crime in progress or an emergency. 9-1-1 should be used to report any situation that requires immediate response of a fire truck, police officer or ambulance. DO NOT call 9-1-1 for weather information, household problems, legal advice, nuisance complaints, the time or for any other reason which is not an emergency. 9-1-1 is a 3 digit emergency number that is easy to remember. It will provide you with immediate and direct access to fire, police and medical services.215-368-1800 to report all other police related problems or to request the services of a police officer at any time. 215-368-1801 to contact someone in the Police Department Administrative Office. This number should be used only for administrative or business needs to contact a specific officer or employee.
When dialing 9-1-1 do not hang up, even if you have misdialed the phone. Wait for the operator to reply to your call. Speak slowly and clearly. Many times callers will become loud or over-excited during an emergency. It is important for everyone concerned that you try to remain calm and provide the operator with the information he or she needs to properly take care of your call.